about our Partners

The delivery of a superior customer experience takes a coordinated effort. It requires assessment, planning, execution and attention to detail in order to be successful.

No one company can deliver it all.

This is where our stable of partners come in. These leaders in Customer Experience, Marketing, Customer Communication Management, Voice Services, Payment Processing and Analytics are ready to deliver solutions to help you.

Customer Results

Making CX Pay

The discipline of CX continues to evolve. Moving from CX as Art to CX Science, applying proven Approaches, Playbooks and Tools enabled by CX Metrics, Data and Analytics, laser focused on delivering results. Today’s CX leader combines inspirational, entrepreneurial, speed and agility, but demands CX has predictability to be investable, CX supported by solid business cases. Customer Results believes in deep Customer Understanding of behavioral segments and personas, Journey Maps for experience modelling, collaborative Customer Thinking combining Design Thinking and CX approaches for ideation and prototyping, Experience Orchestration, CX Measurement all aligned with CX Strategy, supported by CX Tech, activated with rigorous project management and improved via agile Diagnostics and Assessments to assure CX success.

Unity Marketing Group

Marketing Services

Unity delivers relevant and meaningful cross-channel brand experiences that resonate with your customers and prospects by reaching them at the right time with the right message via the right channel. Unity applies a combination of strategic, creative and analytical skills to produce effective and measurable marketing outcomes across all channels. Unity Marketing Group is comprised of a networked team of seasoned female marketing experts (gurus) who left the big agencies and blue chips to do what they love, with their favorite marketing colleagues, from the comfort of their networked home offices. The Unity team believes and have learned throughout their careers, that smaller, talent-rich teams produce greater and quicker results. Unity is a dedicated and passionate team of marketers with a focus on customer experiences and Return On Marketing Investment (ROMI).

DataOceans

Customer Communication Management

DataOceans delivers better customer experiences while reducing service delivery costs. Our cloud based multi-tenant environment provides an agile, efficient environment in which to manage your customer communications. We can take external and internal customer data from across the organization and normalize it to create, deliver and measure personalized communications. The responsive design of the system is sure to delight your customers in any modality in which they choose to view your content: paper, web, tablet, mobile or text.

The Skins Factory

UX Design

The World’s Premier U/UX Design Studio. We design extraordinary apps. When it comes to designing bespoke user interfaces, The Skins Factory has the uncanny ability to deliver order to chaos, bring usability to the unusable, and convey beauty to the unappealing. For over 20 years, we have designed digital application products that were ahead of their time, across an array of platforms, for the world’s largest, most influential brands, mid-sized companies and startups. Our work has shipped on Windows Vista OS (to over 400 million users) and been seen & used by millions of users worldwide. Our creative agency has the capability to step in at any stage of an application’s user interface design and deliver best-in-class deliverables. We design extraordinary user experiences (UX) and user interface design (UI) for software companies, enterprise, healthcare, fintech, real estate, media & entertainment companies and more.

Aumtech

Phone Response Systems

Amutech is a provider of innovative voice, mobile and analytic solutions for digital self service and call center operations. Since 1988, Aumtech has specialized in providing seamless connectivity and information exchange between diverse networks and devices. From their origins as a developer of Information Services Platform (IVR) software for AT&T, they have evolved into a leading Automatic Speech Recognition (ASR) systems provider for large enterprises and global carriers, including customers such as JetBlue Airways, CenturyLink and Movius Interactive Corporation. Their products and services answer the need for accurate and efficient automated information exchange which will elevate your end-users’ experiences, while enhancing the customer relationship. Aumtech’s Interactive Voice Response (IVR) solutions are actively deployed on 6 continents, on the VoiceXML- based Carrier Grade Advanced Telephony Environment (CGATE) Portal. CGATE, supporting traditional ISDN ports as well as using Session Initiation Protocol (SIP), is deployed in two of the largest IVR installations in North America and Europe.

Flatirons AI

AI

Unlock the Power of AI with Flatirons AI. Flatirons AI will transform your business with cutting-edge artificial intelligence solutions designed to drive growth, efficiency, and innovation. Flatirons AI empowers you to harness the full potential of AI technology – for your banking and compliance needs. Flatirons AI provides tailored AI Solutions by customizing AI tools to fit your unique business challenges and goals, ensuring maximum impact and ROI. Integrations are user friendly because our technology seamlessly integrates with your existing systems, making adoption smooth and hassle-free. Flatirons AI also provides expert support from strategy to deployment; our team of AI specialists guides you every step of the way. Our applications are scalable & future proof because as your business evolves, our AI solutions grow with you, keeping you ahead of the competition. Discover how Flatirons AI can revolutionize your business operations and open new opportunities. Contact us for a free consultation and see what AI can do for you.