The discipline of CX continues to evolve. Moving from CX as Art to CX Science, applying proven Approaches, Playbooks and Tools enabled by CX Metrics, Data and Analytics, laser focused on delivering results. Today’s CX leader combines inspirational, entrepreneurial, speed and agility, but demands CX has predictability to be investable, CX supported by solid business cases. Customer Results believes in deep Customer Understanding of behavioral segments and personas, Journey Maps for experience modelling, collaborative Customer Thinking combining Design Thinking and CX approaches for ideation and prototyping, Experience Orchestration, CX Measurement all aligned with CX Strategy, supported by CX Tech, activated with rigorous project management and improved via agile Diagnostics and Assessments to assure CX success.

Unity delivers relevant and meaningful cross-channel brand experiences that resonate with your customers and prospects by reaching them at the right time with the right message via the right channel. Unity applies a combination of strategic, creative and analytical skills to produce effective and measurable marketing outcomes across all channels. Unity Marketing Group is comprised of a networked team of seasoned female marketing experts (gurus) who left the big agencies and blue chips to do what they love, with their favorite marketing colleagues, from the comfort of their networked home offices. The Unity team believes and have learned throughout their careers, that smaller, talent-rich teams produce greater and quicker results. Unity is a dedicated and passionate team of marketers with a focus on customer experiences and Return On Marketing Investment (ROMI).

Since their launch in 1996, MTFX Group has grown to be one of the largest and most respected foreign exchange and global payment solution providers in the world. They have built their reputation on amazing people and great technology. Their blend of “high-tech / high-touch” solutions has allowed them to become a leader in online foreign exchange by offering both personal and business clients the best possible services and solutions. MTFX’s client base includes individuals, small to medium-sized companies, large multi-national corporations, educational institutions, law firms, travel firms, charities, credit unions and banks. Our solutions span multiple industries in just about every business category.

Amutech is a provider of innovative voice, mobile and analytic solutions for digital self service and call center operations. Since 1988, Aumtech has specialized in providing seamless connectivity and information exchange between diverse networks and devices. From their origins as a developer of Information Services Platform (IVR) software for AT&T, they have evolved into a leading Automatic Speech Recognition (ASR) systems provider for large enterprises and global carriers, including customers such as JetBlue Airways, CenturyLink and Movius Interactive Corporation. Their products and services answer the need for accurate and efficient automated information exchange which will elevate your end-users’ experiences, while enhancing the customer relationship. Aumtech’s Interactive Voice Response (IVR) solutions are actively deployed on 6 continents, on the VoiceXML- based Carrier Grade Advanced Telephony Environment (CGATE) Portal. CGATE, supporting traditional ISDN ports as well as using Session Initiation Protocol (SIP), is deployed in two of the largest IVR installations in North America and Europe.